GET HELP

Can CPRI help my child? 

We treat children and youth age 0 to 18 with complex mental health, behavioural, and/or developmental challenges.

How do I get help for my child?

Talk to your family doctor and local children’s mental health services first. You may be able to get the help you need through them.

Doctors, parents, schools, social service agencies, and the child or youth in need of service can make a referral. Depending on your region, you might be required to connect with an agency in your community before a referral can be made. Your intake package must include a supporting letter from your doctor. It is recommended that everyone involved in your child’s care helps to fill out the package and it includes past assessments and education information.

A doctor referral letter must accompany all referrals and be included with the intake referral package. Click here for information on finding a family doctor.

For more information on referrals or to get an intake package, click here.

Intensive (Residential) Services

Referrals for intensive (residential) services should be submitted through your county’s Single Point of Access Agency.

PHONE CONTACT BY INTAKE WORKER TO PARENT/GUARDIAN
ASSESSMENT OF ELIGIBILITY BY INTAKE WORKER/REQUEST MORE INFO
REDIRECT TO COMMUNITY SERVICES OR INITIATE CPRI SERVICES
DIRECT TO APPROPRIATE CPRI SERVICE

Referral Process

Will you make my child get treatment?

All of our services are voluntary. This means we have to get informed consent.

The Health Care Consent Act (HCCA) says everyone is capable to consent to or refuse a treatment or ask for an alternative, regardless of age, disability, or psychiatric diagnosis. We believe this includes children.

Our clinicians will explain to you and your child:

  • Why the service is being proposed
  • The nature of the service
  • Who will be providing the service
  • What are the expected benefits
  • What are the alternatives to having the service
  • What are the risks and side effects
  • What are the likely consequences of not having the service
  • What are the limits of confidentiality

Our clinicians have lots of experience talking to children and families about our programs.

How can I make a complaint? 

It is important to the staff at CPRI that children/youth and families feel comfortable in expressing any concerns they have.  Any individual has the right to make a complaint against CPRI. If a complaint is made, it will not affect the availability or quality of services provided to the person with the complaint or their family. If you have a complaint about CPRI, click here for our process for having your complaint reviewed.

 

 

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